How to Get Remote Help

How to get remote help.

You are assumed to have all of the following requirements and we provided no technical assistant for products listed in this box.   Please contact their respective provider for assistances.

• Active Internet connection (http://go2vni.com/dialup/dialup.html)
• Windows XP Home/Professional (http://www.microsoft.com/windowsxp/default.mspx),
  Windows 2003 (http://www.microsoft.com/windowsserver2003/default.mspx)
• Windows Messenger (http://www.microsoft.com/windows/messenger),
  MSN Messenger (http://messenger.msn.com)
• Hotmail/MSN Passport (http://hotmail.com)

• Connect your computer to the Internet..
• Double-click the Messenger icon
  
  
  Click 'Click here to sign in'
  
  
  Click 'Next'
  
  
  Click 'Next'
  
  
  Click 'Next'
  
  
  Enter your 'E-mail Address' and your 'Password' then click 'Next'
  
  
  Click 'Finish'
  
  
  Wait...
  
  
  Click 'Add a Contact'
  
  
  Click 'Next'
  
  
  Enter VNI's email address as show then click 'Next'.
  
  
  Click 'Finish'
  
  
  Double-click on 'VNI's Icon'
  
  
  Click 'Ask for Remote Assistance'
  
  
  Wait for further instructions...
  
  
  Click 'Yes' to allow VNI Technical Assistant to view your computer.
  
  
  Click 'Yes' to allow VNI Technical Assistant to assist you.
  
  
  * Press 'Esc' on your keyboard anytime to break connection.
  
• Help is on its way .